Data we collect
We use your data to provide substance abuse monitoring and support to our customers and their families. We will not sell your data to anyone.
The information you provide to us.
When you sign up for a SOS280 account, you give us your name, email address, twitter and instagram account, phone number and phone number and email addresses of your trusted contacts. If you decide to sign up for SOS280 account and decide to provide twitter and instagram accounts, we will also get your public tweets and instagram posts.
User Profile Information.
When you join the SOS280, you can create a SOS280 profile and to share information about yourself. Your name is always part of your Profile.
If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, and other information you choose to provide.
Information we collect when you use our platform.
SOS280 is all about providing monitoring, support and contacting your trusted contacts to share your location information so they can reach you. To do this, we need to know where you are. When you open SOS280 on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too.
SOS280 receives information from Users’ devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers and push notification tokens.
To help us understand how you use the SOS280 Platform and to help us improve it, we automatically receive information about your interactions with the SOS280 Platform, like the pages or other content you view, your actions within the SOS280 app, and the dates and times of your visits.
Call and Text Information.
We work with a third party partner to facilitate text messages between individual users and their trusted contacts. We receive information about these communications including the date and time of the SMS message, the parties’ phone numbers, and the content of any SMS messages.
Address Book Contacts.
Information from Cookies and Similar Technologies.
We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through the SOS280 Platform. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the SOS280 Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the SOS280 Platform.
How We Use the Information We Collect
We use the information we collect from all Users to:
Connect individual users and trusted contacts;
Provide, improve, expand, and promote the SOS280 Platform;
Analyze how the SOS280 community uses the SOS280 Platform;
Communicate with you
Personalize the SOS280 experience for you and your trusted contacts;
Send you text messages and push notifications;
Provide you with customer support;
How do we protect your information?
Our Application is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our app as safe as possible. We do not use Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
We do not include or offer third-party products or services on our website.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Can change your personal information:
• By logging in to your account
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.